Politique de remboursement

Return and Refund Policy

At Mama Edo’s Stories, we want every monthly story pack to arrive beautifully, safely and ready to be enjoyed. If something is not right with your order, please contact us and we will do our best to resolve it quickly and fairly.

Change of mind returns

If you change your mind about a physical product, you may contact us within 14 days of receiving your order to request a return.

To be eligible for a return, items must be:

unused;
unopened where sealed;
in their original packaging;
returned with all included cards, booklets, letters and printed materials;
in a resellable condition.

Please email us at mamaedostories@gmail.com before sending anything back so we can confirm the return process.

Customers are responsible for return postage costs unless the item is faulty, damaged, incorrect, or we have made an error with your order.

Personalised or made-to-order items

Some Mama Edo’s Stories items may be personalised, prepared for a named child, or produced as part of a monthly subscription pack. Personalised, customised, or made-to-order items cannot usually be returned for change of mind once they have been prepared or dispatched.

This does not affect your legal rights if an item is faulty, damaged, or not as described.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If your pack is damaged, faulty, incomplete, or incorrect, please contact us within 7 days of delivery at mamaedostories@gmail.com.

Please include:

your order number;
your name;
a short description of the issue;
clear photos of the item, packaging, or damage.

If your item is faulty, damaged, or incorrect, we may offer a replacement, refund, or other suitable solution depending on the situation.

Missing deliveries

If your order has not arrived within the expected delivery window, please contact us at mamaedostories@gmail.com. We may ask you to confirm your delivery address and allow reasonable time for postal delays before issuing a replacement.

We cannot be responsible for orders delayed or lost due to an incorrect or incomplete address supplied at checkout.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow time for your bank or payment provider to process the refund.

Original standard delivery costs may be refunded where required by law. Upgraded or express delivery costs may not be refunded beyond the cost of standard delivery.

Subscription orders

Cancelling your subscription stops future renewals. It does not automatically cancel, refund, or recall a pack that has already been charged, personalised, prepared, or dispatched.

Please see our Purchase Options Cancellation Policy for full subscription cancellation details.

For returns, refunds or order issues, please contact:

Mama Edo’s Stories
Email: mamaedostories@gmail.com
Website: www.mamaedostories.com