Shipping policy

At Mama Edo’s Stories, each monthly story pack is prepared with care so that children receive something beautiful, meaningful and exciting through the letterbox.

Our story packs are sent as part of a monthly dispatch cycle, rather than immediately after purchase.

Monthly Sign-Up Window

Our monthly subscription window runs from the 1st to the 26th of each month.

If you sign up between the 1st and 26th, your first story pack will be included in the following month’s dispatch.

For example:

Sign-up date First pack dispatch
1st–26th May June story pack
1st–26th June July story pack
1st–26th July August story pack

This allows us to prepare, print, pack and send each monthly edition with care.

Orders Placed After the Monthly Cut-Off

If you sign up after the 26th of the month, your first pack will usually be included in the next available monthly dispatch cycle.

For example, if you sign up on 28th May, your first pack may be included in the July story pack dispatch, unless we have extra June packs available.

Monthly Dispatch Dates

Monthly story packs are usually dispatched from the 1st working day of each month.

If the 1st falls on a weekend or UK bank holiday, dispatch will begin on the next working day.

Please note that the dispatch date is the date we begin sending packs out. It is not a guaranteed delivery date.

Delivery Times

Once dispatched, estimated delivery times are:

Destination Estimated delivery time
UK standard delivery 2–5 working days
UK tracked delivery, if available 1–3 working days
International delivery, if available 5-10 working days

Delivery times are estimates and may vary during busy postal periods, school holidays, Christmas, bank holidays or unexpected postal delays.

Subscription Renewals

Your subscription renews according to the billing cycle shown at checkout.

To make changes to your next pack, including cancelling, pausing, skipping or updating your delivery address, please do so before the monthly cut-off date of the 26th.

Changes made after the cut-off may apply to the following month’s pack instead.

Address Changes

Please make sure your delivery address is correct before the monthly cut-off date.

If you need to update your address, please do this through your customer account or contact us at:

mamaedostories@gmail.com

We are not responsible for delays, lost orders or additional postage costs caused by an incorrect or incomplete address provided at checkout.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location and chosen delivery method.

Any available delivery options will be shown before you complete your purchase.

Missing or Delayed Orders

If your pack has not arrived within 10 working days of dispatch, please contact us at:

mamaedostories@gmail.com

Please include your:

  • full name;

  • order number;

  • delivery address;

  • email address used at checkout.

We will look into the issue and advise you on the next steps.

Damaged Orders

If your story pack arrives damaged, please contact us within 7 days of delivery.

Please include your order number and clear photographs of the damaged packaging and items.

Where appropriate, we may offer a replacement, refund or other suitable solution.

International Shipping

At present, we ship Worldwide.

For international orders, customers are responsible for any customs duties, import taxes or local charges applied by their country.

We are not responsible for delays caused by customs processing.

Pre-Orders, Special Editions and Limited Packs

From time to time, we may offer special edition packs, seasonal boxes or pre-order products.

These may have different dispatch dates, which will be clearly stated on the product page.

Contact Us

For shipping questions, please contact:

Mama Edo’s Stories
Email: mamaedostories@gmail.com
Website: www.mamaedostories.com