Cancellation policy

This policy explains how to manage, pause or cancel subscriptions and other purchase options for Mama Edo’s Stories.

The subscriptions

All our subscriptions are recurring payments. By subscribing, you agree that your chosen payment method will be charged automatically every 30 days, unless you cancel, pause or skip your subscription before the next renewal date.

How to cancel your subscription

You can cancel your subscription at any time through your customer account or by contacting us at:

mamaedostories@gmail.com

Please include:

your full name;
your order number;
the email address used at checkout.

Cancellation timing

Cancelling your subscription stops future renewal payments.

If your next payment has already been taken, or if your pack has already been personalised, prepared, packed or dispatched, cancellation will apply to the following billing cycle.

To avoid being charged for your next pack, please cancel at least [3 working days] before your next renewal date.

Pausing or skipping

Where available, you may pause or skip a monthly delivery through your customer account.

A pause or skip must be completed before your next renewal payment is processed.

Refunds after renewal

If your subscription renews and you contact us before your pack has been personalised, prepared or dispatched, we may be able to cancel that pack and issue a refund.

If your pack has already entered preparation, been personalised, packed or dispatched, we may not be able to refund that renewal unless the item is faulty, damaged, incorrect, or your statutory rights apply.

Failed payments

If a subscription payment fails, our system may automatically retry the payment. If payment cannot be collected, your subscription may be paused or cancelled.